Monday, 28 May 2012

THE BLUE CLAY OF MADRID MAKES PLAYERS SEE RED

With Roland Garros having just started a reflection on the blue clay of the Masters 1000 event the Mutua Madrid Open.
The views of the clay inn the words of the experts - the players:
Novak Djokovic: "To me that's not tennis. Either I come out with football shoes or I invite Chuck Norris to advise me how to play on this court," said the Serb.

Victoria Azarenka “the bounce is different, the movement is different … it’s just 100 per cent different.”

Sergiy Stakhovsky tweeted “I can say with full responsibility on my shoulders that it is the worst court of @ATPWorldTour"

Before the tournament Caroline Wozniacki said: "Blue is my favourite colour, this makes things a bit different." However after falling and hurting her ankle during her three set win over Ksenia Pervak, after the match, she said that she had found the surface “slippery”.

Nadal: "They are claiming that the court is exactly the same as red clay, which is not true because there is a big difference," the defending champion said. "You are tripping, slipping all the time, sliding. The winner will be the one who doesn't get hurt by the end of the week."

To be fair Nadal has never been a huge fan of the Madrid tournament since it moved schedule in 2009 switching from hard courts to clay, and from October to May when Hamburg lost its status. He is also unhappy that the high altitude in Madrid at 650m nullifies the strengths of his game and helps his rivals, helping players with a bigger serve due to the fast court. However Rafa did blow a 5-2 lead in the third set in losing 6-3, 3-6, 7-5, his first defeat to Verdasco in 14 matches - so was that blue clay or just loss of focus?
(Note this was only the 9th time in 224 clay courts matches since 2005 that Rafa has lost !)



Copyright Mike Hewitt/Getty Images      


The Director of the Mutua Madrid Open and the Chief Advisor to the tournament, Ion Tiriac, once Ilie Nastase's doubles partner, now billionaire, described the blue clay as Madrid's "trademark" ....well at least for 2012! His desired intention for the Mutua Madrid Open was to provide a contrast between the yellow ball and the blue surface to make the tennis easier to follow on television.

Tiriac had even commissioned a company called the Technological Institute of Optic Colour and Professional Image (AIDO) to study the contrast issue, and the agency determined that spectators court side as well as watching on LCD and LED television screens had a "higher" and "more favourable" contrast with blue clay.

After all there is a very good reason why the Australian and US Opens both have blue courts - visibility for the revenue-generating broadcast, for excellent standout for sponsors and the fans who pay to watch live tennis in massive stadiums. Can you imagine being at the US Open and sat at the very top of the Arthur Ashe Stadium ?!

You have to admire Tiriac for pushing the boundaries and trying new event and brand marketing. Although some of the players were annoyed, the tournament has received fabulous publicity and column inches in all the press, websites, and blogs - just google "blue clay of Madrid" and you get 1.5m hits,  with a lot of photos of sponsors logos - If I was the Head of Marketing & PR I would be chuffed especially as the players are blaming the ATP and not Madrid!


The positives:
Tiriac has always had a talent for PR and marketing. Who can forget that he invented the idea, also at Madrid, of using fashion models as ball girls? He has challenged the status quo on several occasions, asking why there are only 4 Major Slams, why does clay court tennis have to be played on the red of Europe and the green Har-Tru of the USA.
It looked distinctive on live TV -  it was different - it was "innovation", "new product development", he tried something new in a world of tennis where just maybe there is a reluctance for change and innovation.
You could see the ball better.
The courts received extensive PR both pre-event, during and after - albeit not all positive but we all know the saying.

The negatives:
The players, especially the top ones Nole and Rafa did not like it, with Rafa saying if they kept the surface then he would not be playing Madrid in 2013.
Lack of consultation with the players - If they had been consulted about the reasons why - broadcast & sponsorship revenues, ball visibility and sports marketing - then they might have been slightly more understanding especially as the ATP is there to serve the players!

The learning's:
Stick to your guns - try new things.
Involve stakeholders (here the top players) - take them on the journey and get their public support and buy in.
Sound out the marketplace / consumers/fans
Innovate and create new experiences.
Understand and focus on the revenue streams - fans, broadcasters, sponsors
Always try and attract new fans whilst satisfying the current loyals.
Challenge the status quo


In conclusion, regarding the blue courts the ATP said in their press statement: "The ATP granted this permission for one year with the understanding that it will be reviewed following the event, of course taking into account feedback from players," "We believe it is a good thing that our tournaments are trying to be innovative."

I agree - the crucial point here is that innovation pushes the boundaries and enforces change internally within organisations and externally with fans and consumers. Sometimes organisations resist innovation or getbusiness paralsis and most new products (70%-90%) fail on launch. A vast majority never get to launch due to over researching, internal politics and predominantly fear! At least Ion Tiriac as the Tournament Director had to courage and foresight to create change & try something new. Tiriac is a realist, and a visonary and every good business needs experts - something that he can profess having being a businessman for decades and as an ex-player he knows both sides of the game.

Plus Berdych as a runner up and and ultimately Federer the champion managed to cope!






Footnote for chemists and tennis aficionados....
Why blue clay?
The blue clay courts are built from crushed brick, just like the orange ones, except that the material has been stripped of its iron oxide, (the chemical that provides the colour), and then treated with dye. It was inevitable that the process would change the way they behave especially as the organisers admitted that the courts were compressed too much and the top dressing too loose thereby making the surface slippery!

As a postscript to this article the Madrid assistant tournament director Carlos Moya and former French Open champion declared that the main problem with the "slippery" courts was the ill-advised addition of salt to clay, which created a kind of super-hard shell on the individual granules. Moya insisted that those who had played on the courts before they were treated with salt (a common practice to control the effects of humidity) all judged the court to be fine.

Wednesday, 16 May 2012

Cardiff City - A Bluebird turns into a Dragon, and back again
a tale of commercial vs marketing


So, a glorious instance of how not to re-brand anything....but an interesting case study in forging into  new sports markets & sport marketing / rights opportunities.

I am sure you know the background but the Malaysian owners of Cardiff City FC wanted to re-brand the club's look and feel...and no ordinary re-launch either especially with a £100m "investment" attached.

The plan was to change the brand colours, brand logo, brand identity of a bluebird, and seemingly throwing away the heritage. The proposals included:
  • The team would play in new red shirts, black shorts and red socks, with a blue kit for away games.
  • The team name would remain 'Cardiff City Football Club', but the Bluebirds badge would be replaced with a dragon emblem
The reasons given for the change were that Vincent Tan and his fellow Malaysian investors believed the new colours would 'represent the fusion of the two cultures of Wales and Malaysia', and that new supporters, sponsorship and sales opportunities would come from Malaysia as a result of the changes.

A tad naive perhaps?!

The fans have been vitriolic in response, taking to facebook, twitter, online forums and youtube, all of which is understandable from a fan perspective and a marketing one too.

Delve into the story however and you discover that "the brand" Cardiff City FC has outstanding debts of around £30m, which would be paid off by the investment, as well as Vincent Tan currently funding the club to the tune of around £1m a month - an input that has already totalled close to £40m.
Both amounts would have been wiped out by the proposals with the club’s backers willing to turn their debt into shares instead.

So where was the "fan insight"? Probably a classic case of "boardroom research" from the owner/MD who has anticipated what the Malaysian fans would like - red shirt and a classic dragon! A wonderful example of a robust research sample size of one - "I like the idea, therefore I am doing it!" Trust me I have seen these a couple of times in my career, sometimes right, but more often not.

I am also not quite sure what a fusion of Asian and Welsh looks like but this obviously wasn't the way to do it. The quick and dirty rules of re-branding need to be:

 - Get buy in early on in the process -  seek to engage with fans & stakeholders
 - Alienate your core fans at your peril - especially with the passion of football
 - Don't go for wholesale change immediately....if you do go for a dramatic re-brand consider doing it gradually as you will lose all your fans and current revenue sources.
 - Highlight the brand qualities - 100 years heritage being one of them!
 - Get the insight and translate that into the brand essence.

Would Cardiff FC get more fans in Malaysia? Actually, maybe. If they did get more fans, merchandise revenue, sponsorship, TV broadcast would the change be worth it?
Naturally there needs to be balance between brand and commercial, but could the changes translate into a better brand?

After all although the Welsh Dragon is a mythological creature it is also a powerful symbol of a proud Welsh nation linking past, present and future. It features on the national flag Y Ddraig Goch and dates from around 829 AD. So perfect branding for Welsh football team! Albeit Wrexham got there first with red and dragons.
In Malaysia the dragon also symbolises power and divinity, and as red is the national colour of Malaysia, they see it as a lucky colour and believe the change would give them more chance of a foothold in Far East markets.

You can see why the leap of faith was made!

In an open letter to fans the Chairman Dato' Chan Tien Ghee apologised for any offence that was inadvertently caused and to emphasise the plans were in the best interests of the club. He also highlighted that Cardiff City FC is in a poor financial  position:
“It is clear to all concerned that the club simply cannot continue to function and exist in its current state, effectively losing large amounts of money each month, while acquiring more and more debt. We have continued along this path until the end of the current season, but the club inevitably now faces bold and real world decisions should we want to see the club survive."

Owner Vincent Tan and Chairman Dato' Chan Tien Ghee
My solution would be a compromise between commercial needs and income and marketing/brand integrity: Transition the brand from blue to red shirts keeping the bluebird logo. Alternatively make the away shirt red and sell that in Malaysia. Introduce a dragon that befits the Welsh and Malaysians. Then maybe change the logo. However all backed up by research and a collaborative, involving process to avoid embarrassing leaks.

As in the world of brand marketing, in fast moving consumer goods (FMCG), service brands, anywhere, the "classic" steps for sports marketing should ideally be the same:

Conduct a brand audit - facebook, twitter, website, blogs, forums - what are the fans saying about your brand? What state is the brand in? Profitable? Cash strapped? (Cardiff City FC has 39k likes on fb, depending on which page you look at! and 18k & fans on twitter)
Set a budget - how much do you want to spend on research & ultimately a re-brand if you need to?
Seek insight - desk research, field research, find out what the key stakeholders are expecting from any re-launch.
Share the journey internally & externally; that classic phrase of "no-one likes surprises" seems to have been overlooked by the Malaysians in this case


Given the swift turnaround by the Malaysians, and no comments such as "well our quantitative and qualitative consumer and fan research said", it would appear that Cardiff City FC will, for the time being, still be known as the bluebirds, but will the investment remain?